At our store, every customer holds a special place in our hearts. Our foremost objective is to ensure that your carefully selected clothing and footwear items reach you as swiftly as possible. The following details the journey of your order, from payment to delivery.
Important Note: Our pricing structure is straightforward. We only charge product fees and, where applicable, shipping fees. Our valued customers are not required to pay any importing fees, duties, or VAT (Value-Added Tax).
Order Processing Steps
Payment Confirmation
Once your order has been authorized and thoroughly verified, a confirmation email will be promptly dispatched to your registered email address. This serves as an acknowledgment that we have received and are processing your order.
Order Processing
For all countries, the processing of your order typically takes 1 – 2 business days. Kindly note that holidays and weekends are excluded from this timeframe. During this period, our dedicated team is meticulously preparing your apparel and footwear items for shipment, ensuring they are in perfect condition.
Shipping
Shipping your order to its destination generally takes approximately 7 to 14 business days, regardless of the country. As soon as your order is on its way, we will send you an email notification containing a tracking number. This allows you to monitor the progress of your shipment in real-time.
Shipping Fee Details:
- For orders with a total amount less than 69,ashippingfeeof6.99 will be applied for all countries.
- We offer free shipping on orders totaling $69 or more, providing you with even greater value for your money.
Delivery
Please be aware that the total time it takes for you to receive your order is the sum of the order processing time and the shipping time. For instance, if you order a coat, it will require 1 – 2 business days for processing and an additional 7 – 14 business days for shipping. Therefore, you can generally expect to receive your order within 8 – 16 business days, applicable to all countries.
Our sophisticated system automatically selects the most suitable distribution logistics based on various factors, including the sales platform, product size, and weight. If the street address of your order contains “PO Box”, the system will conduct a review based on the delivery logistics you have chosen. In the event that the selected logistics method cannot deliver to an address with a “PO Box”, the system will flag the order as abnormal. Our customer service staff will then promptly notify you and assist you in either modifying the address or canceling the order if necessary.
Tracking Your Order Status
Tracking your order is a breeze. After your order leaves our warehouse, we will send you an email to inform you that your package has been shipped, along with the order’s tracking number. You can expect to see updates on your order’s status within 72 hours of receiving this email.
If you wish to track your order, simply click on the “Track Order” option on our website for detailed information. In case there are no updates or you encounter any issues, feel free to send us an email, and our team will investigate the details and get back to you as soon as possible.
Potential Causes of Delivery Delays
Occasionally, tracking updates may be delayed due to unforeseen circumstances beyond our control. These force majeure events can include:
- Adverse Weather Conditions: Heavy rain, tornadoes, floods, earthquakes, etc., can disrupt transportation networks and cause delays in the delivery of your order.
- Local Disruptions: Strikes, statutory holidays, major international conferences, and other local events can impact the normal functioning of logistics services, leading to potential delays.
- Peak Season Challenges: During peak seasons, there may be a shortage of flights and personnel, as well as other local factors that can affect the timely delivery of your apparel and footwear items.
Contact Us
Should you have any questions, concerns, or inquiries regarding our shipping process, order tracking, or delivery times, please do not hesitate to get in touch with us. Our friendly and knowledgeable customer support team is here to assist you.
- Address: HU BEI SHENG WU HAN SHI HUANG BEI QU TIAN HE JIE TIAN AN DAO242 HAO
- Telephone: +86 17505923952
- Email: [email protected]
Working Hours and Response Time
Our business operating hours are from Monday to Friday, 08:00 – 17:00 (UTC+8). During these hours, we strive to respond to all customer inquiries within 24 hours. However, please understand that response times may vary slightly during peak periods or due to unforeseen circumstances. We appreciate your patience and understanding in such situations.