Product Quality Commitment

We take immense pride in the superior quality of our apparel and footwear products, which is a result of our rigorous quality control measures. However, if you encounter any issues after receiving your item, please don’t hesitate to reach out to our dedicated customer service team via email at [email protected]. We’re here to ensure your complete satisfaction.

Return Policy

Return Period

You have the flexibility to return or exchange your purchased apparel or footwear items within 30 days from the date of receipt.

Return Shipping Arrangements

You can either call the local post office to arrange a collection or drop off the items at your nearest post office. The reimbursement of return freight will be determined based on the reason for the return. If the return is due to our responsibility, we will cover the freight costs. Conversely, if the return is due to your reasons, we will not reimburse the freight. When the return is initiated by the consumer, they are responsible for the shipping fee, which will vary depending on the express company chosen. Reasons for returns may include:

  • The product fails to meet your expectations.
  • The size is either too small or too large.
  • The color does not match what you anticipated.
  • A change of mind or no longer needing the product.
  • Ordering the wrong item or quantity.
  • Not thoroughly reading the product description.

Incorrect or Damaged Items

If you receive incorrect or damaged items, please take clear photos and contact our customer service team immediately. Based on the specific situation, we will either re-ship the correct items or provide a refund.

Return Address

Before sending back the products, it is crucial to contact our customer service team first to obtain the correct return address.

Return Requirements

  1. For Non-Quality Issues: If the items have no quality problems, Jleray expects the customer to return them unused, undamaged, with the original tags and packaging material intact.
  2. Approval Required: Prior to shipping the items back, customers must obtain approval from the Jleray customer service team.
  3. Quality Issues or Incorrect Delivery: In cases of quality issues or incorrect product delivery, customers should take photos of the problem and contact customer service for a return address.

Acceptable Circumstances for Return or Refund

  • Items not in their original condition, damaged, or missing parts due to our error.
  • Items that differ from the product description.
  • Items returned to the sender without delivery.
  • Items not delivered within the agreed-upon time frame.

Return Process

To ensure a smooth and efficient return process, please follow these steps carefully:

  1. Contact Customer Service: If you wish to return an item, please contact our customer service team, providing the following information:
    • Order number
    • SKU number or product name
    • Reason for return
  2. Response Time: Our customer service team will respond to your request within 24 hours (on business days).
  3. Return Shipment: Please return the items to the return address provided by our customer service team. Additionally, send us return proof in the form of the tracking number and a valid return receipt.
  4. Refund or Exchange: Once we have received the returned item(s), we will email you and arrange for a refund or exchange as per your request immediately.

Important Notice

  • Return Address: Please refrain from sending your return to the sender’s address on your package. This is not the return address and may delay the processing of your return. Only send it to the address provided by our customer service team.
  • Non-Jleray Items: Ensure that you do not accidentally include non-Jleray items in your return package. We will not be responsible for returning those items to you.
  • Lost or Stolen Packages: We are not liable for any return packages that may become lost or stolen during transit. Please keep your proof of return tracking number when shipping back your returns.

Refund Policy

  • Misprinted/Damaged/Defective Items: Any misprinted, damaged, or defective items caused by our production or transportation processes are covered at our expense. You will receive a full refund, and we will reimburse the return shipping cost.
  • Order Cancellation: Your order will be fully refunded if it is canceled within 24 hours of purchase or before shipping. However, we will not accept order cancellation requests if the orders have already been shipped.
  • Lost Parcels: If parcels are lost in transit, we will cover your loss by issuing a full refund.
  • Incorrect Address: If you provide an address that the courier cannot recognize, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address (if applicable).
  • Wrong Address Provided: If you provide a wrong address when placing an order and do not contact us to change it, you will be responsible for all resulting losses.
  • Used or Stained Items: Items returned with obvious signs of use, makeup, animal hair, dander, deodorant, perfume, or similar product stains may be subject to denial and will not receive a refund.
  • Refund Processing Time: Please note that processing refunds can take up to 7 business days to reflect in your account due to varying processing times between payment providers.

Return Label Acquisition

  1. For Defective Products: If the product is incorrect or damaged by the carrier, it is our responsibility. In this case, the customer needs to download/print the return label.
  2. For Customer Remorse: If the customer purchased the wrong product, it doesn’t fit, or they no longer want the item, it is the customer’s responsibility to obtain the return label.

Contact Us

Should you have any queries or require further assistance, please don’t hesitate to get in touch with us:

  • Address: HU BEI SHENG WU HAN SHI HUANG BEI QU TIAN HE JIE TIAN AN DAO242 HAO
  • Telephone: +86 17505923952
  • Email: [email protected]
  • Working Time: Monday – Friday, 08:00 – 17:00 (UTC+8)

On business days, we will respond to your inquiries within 24 hours.