Accepted Payment Options
We offer a variety of convenient and secure payment methods for your apparel and footwear purchases. You can pay using the following credit cards: Visa, Mastercard, American Express, Discover, JCB, Diners Club, as well as Apple Pay. When you reach the checkout stage, simply enter your card details as prompted, and rest assured that your payment will be processed securely.
What to Do If Your Credit/Debit Card Payment Is Declined
Place a New Order
If your payment is declined while using a credit or debit card, you’ll need to place a new order. Unfortunately, we’re unable to reinstate orders once a payment has been declined.
Perform the Following Checks
To increase the likelihood of a successful payment on your new order, we recommend conducting the following checks:
- Card Details Verification: Double-check that all the information you entered is accurate, especially the card’s expiry date. Even a small error can lead to a payment decline.
- Security Code Entry: Ensure you enter the three-digit security code correctly. This code is located on the back of your card and is an important security feature for online transactions.
- Card Issuer Inquiry: Your card issuer may have declined the payment for reasons they didn’t disclose to us. It’s advisable to contact them or your bank directly to inquire about the decline and seek a resolution.
If you’ve verified all the above points and still encounter issues, consider using another card or a different payment method to complete your purchase.
Next Steps
- 3D Secure Declines: If your payment was declined via 3D Secure, you must get in touch with your bank for further information. 3D Secure is an additional security layer that some banks implement, and your bank will be able to provide specific details about the decline.
- Error Message Reporting: If you receive an error message during the payment process, please reach out to us with as many details as possible about the issue. Include the exact error message you received, and our customer support team will work diligently to resolve the problem as quickly as we can.
Security and Privacy
Your security is our top priority. Our website employs advanced encryption technology to safeguard your payment information during the transaction process. Additionally, we strictly adhere to the Payment Card Industry Data Security Standard (PCI-DSS) to ensure the highest level of protection for your data while you shop for clothing and shoes with us.
We also take fraud prevention very seriously. All credit and debit card transactions are subject to validation and authorization by both our system and the card issuer. To enhance security during online card payments, you may be presented with 3D Secure security measures, depending on your bank issuer. This could involve entering a password, receiving a security code via email or phone, or engaging in additional authentication methods such as fingerprint recognition or two-factor authentication. For any questions regarding these authentication processes, please consult your card-issuing bank for detailed information.
Order Confirmation
Once your payment is successfully processed, you’ll receive an order confirmation email. If you don’t see the email in your inbox, be sure to check your spam or junk folder, as it may have been misdirected there.
Contact Us
Should you have any questions or concerns regarding payment methods, declined payments, or any other aspect of your shopping experience, please don’t hesitate to contact us.
- Address: HU BEI SHENG WU HAN SHI HUANG BEI QU TIAN HE JIE TIAN AN DAO242 HAO
- Telephone: +86 17505923952
- Email: [email protected]
Working Hours and Response Time
Our business hours are from Monday to Friday, 08:00 – 17:00 (UTC+8). During these hours, we strive to respond to all customer inquiries within 24 hours. However, please note that response times may vary slightly during peak periods or due to unforeseen circumstances. We appreciate your patience and understanding.